SHIPPING POLICY
Thank you for visiting Forrestdale Tools. The following information sets out the terms and conditions that constitute our Shipping Policy.
 
Processing your Order
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
 
Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
 
After your payment is authorised and verified, all orders are processed same day or next business day. We will contact you if, for some reason, there are any delays.
 
Shipment Locations
We ship within Australia, via AusPost, to both commercial and domestic addresses.
 
Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you once available. Delivery times are estimate and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed.
 
Most orders are shipped via express shipping by default. The order will arrive within 1-4 business days for express shipping or 2-7 business days for standard shipping. These estimates are based on Aus Post’s recent delivery performance and does not take into account any current disruptions that may cause delay.
 
Shipping cost is $15 unless otherwise stated. Heavy items are calculated by weight.
 
Please note

• Business day means Monday to Friday, except holidays.
• Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
• Products may be delivered in separate shipments
• If the product is out of stock, we will inform you as soon as possible. It may take several weeks for it to be delivered from the warehouse and shipped to you, depending on whether the product is available at the warehouse or needs to be manufactured. We will inform you of any delays.
• We will not be responsible for wrong shipping address if you provide incorrect information.
• In-store pickup dates vary based on product availability. Please contact us to advise when you would like to pick up in-store so we can ensure someone will be there to help you. Store hours are generally Mon-Fri 8am-4pm. After hours by appointment only.

Tracking
We will keep you updated with a delivery due date once available. Please reach out to us if you need more tracking information.

Damages
If there is any damage to the packaging on delivery, contact us immediately at sales@forrestdaletools.com.au

Missing or Lost Package
If you haven't received your order, please contact us at sales@forrestdaletools.com au

Contact
If you have any questions about the delivery and shipment of your order, please contact us at sales@forrestdaletools.com.au.