Refund policy
Forrestdale Tools is committed to making your purchase as straightforward as possible. If something isn't right, the policy below sets out your options.
All returns must be authorised by us before you send anything back. Email sales@forrestdaletools.com.au with your order number and the reason for return. Unauthorised returns may be refused.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. The exclusions listed under “Change of mind” below apply only to returns where the goods are not faulty and we have supplied what you ordered.
Change of mind
We're happy to accept a return if you change your mind, provided all of the following are met. We reserve the right to decline a change-of-mind return that does not meet these conditions.
- You notify us of your intention to return within 7 days of delivery
- The goods reach us within 30 days of delivery
- The goods are in saleable condition — unused, in original unopened packaging, with all accessories and manuals
- You provide valid proof of purchase
- Return postage is paid by you
Change-of-mind returns are not available on:
- Special order items outside our core range
- Items back-ordered from a supplier specifically for you
- Sale and clearance items
These exclusions do not affect your rights if the item is faulty, not of acceptable quality, or not what you ordered — see below.
Faulty, damaged or incorrect items
If what arrives is faulty, damaged in transit, not of acceptable quality, or not what you ordered, contact us within 7 days of delivery with your order number and a description or photo of the problem.
We will provide a pre-paid return shipping label at our cost, and once we've assessed the item you may choose a replacement, an exchange, or a full refund. Where the failure is major, the choice of remedy is yours under the Australian Consumer Law.
Cancelling an order
If your order has not yet been dispatched, contact us immediately and we'll cancel it and refund you in full.
If it has already shipped, it becomes a change-of-mind return and the conditions above apply. Pack the goods securely and send them by a tracked service — the goods remain your responsibility until they reach us. Original postage costs are not refunded on change-of-mind returns.
Refunds
- No refund is issued until the goods are received and inspected by us
- Where an order contained multiple items, refunds are processed once all returned items arrive
- Refunds are made to the original payment method
- Please allow up to 5 business days from our receipt of the goods for the refund to be processed, plus your financial institution's own processing time
- Goods returned damaged, used, or tampered with may be refused or refunded in part
Return address
We'll provide the return address when we authorise your return. Please don't send goods back without authorisation, as we can't guarantee they'll be received or processed.
Contact
Forrestdale Tools — sales@forrestdaletools.com.au
Last updated: 17 August 2026